Frequently Asked Questions


What is Central Desktop?

Central Desktop is a web-based collaboration tool for business teams and workgroups to efficiently share information and communicate with others both inside and outside the firewall.

Central Desktop provides easy ways to collaborate in real-time (web & audio conferencing) and on your own time by managing projects, coordinating tasks, fostering group discussions and tracking documents and files.

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Who is Central Desktop for?

Central Desktop is built for business teams located in small and medium-sized businesses as well as project teams and workgroups within larger companies.

For many customers, Central Desktop is a compelling alternative to the expense and complexity of traditional collaboration software products such as Microsoft Sharepoint or Lotus Notes.

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How much does Central Desktop cost?

Central Desktop starts at Free and has paid pricing plans to accommodate a wide range of users. Click here for the Pricing Plans.

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Is there a Free Version?

Yes. All users are entitled to a Free Version of Central Desktop and a 30 Day Free Trial of Web Meetings. During the first 30 Days of the Free Version, users are granted unlimited access to Central Desktop up to 2 Workspaces, 25 megabytes of data storage and may invite up to 5 Members to each Workspace. During the 30 Day Free Trial of our Web Meeting plan, users can host unlimited Web Meetings with up to 10 attendees.

After 30 days, if you do not upgrade your account or subscribe to a Central Desktop plan, your access to Central Desktop will be limited to 100 activities per calendar month. (Activities = creating a task, creating a new page, starting a discussion, replying to a discussion etc...) and your Web Meeting account will be deactivated.

If you would like to have unlimited access to Central Desktop Workspaces or Web Meetings after 30 days, you will need to subscribe to one of our Team or Company Plans. Click Here To Sign up for the Free Version

No credit card information or payment information is required to use the Free Trial Versions of Central Desktop Workspaces or Web Meetings.

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What are business teams using Central Desktop for?

Some popular Central Desktop uses include: managing software development cycles, document management, consulting projects, managing complex sales opportunities, professional services management, group communication, creating customer portals, developing strategic plans, documenting product information, event planning, managing user-groups, writing a novel, managing company newsletters and many other things! Customer Success Stories...

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What is different about Central Desktop?

Central Desktop is the only wiki-enabled collaboration tool that seamlessly integrates real-time web & audio conferencing tools into an easy-to-use collaboration platform built specifically for business teams.

Central Desktop users no longer juggle multiple usernames, passwords and products to share information and collaborate with others.

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Do I need to install or download any software to use Central Desktop?

No, Central Desktop is 100% web-based. Users access and use Central Desktop entirely through their web browsers.

Central Desktop officially supports the following web browsers:

For Central Desktop:


For Web Meetings:

  • Java Runtime v1.1 or higher to launch a Web Meeting from the Browser.
  • No browser restrictions to Join and Attend Web Meetings.

Additional browser support is in development. Stay tuned if your favorite browser is not listed.

Since there is nothing to install, you can get started right now. To learn more about the benefits of using an On-Demand Software-as-Service solution click here.

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Is my data secure and private?

Your data and our servers are stored at an offsite, secure Gigabit Data Center with complete power and internet redundancy. Click here to go to the Security & Infrastructure Page. We've taken security measures and put in place policies to secure and protect your data to the best of our abilities. The data you enter into Central Desktop belongs to you. We will never sell or share your data. Please read our Privacy Policy for more information.

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Can I export my data from Central Desktop?

Yes, you can export your Workspace HTML Pages, Documents and Files into a Zip File from Central Desktop at any time. The data you enter into Central Desktop belongs to you. We will never hijack your data.

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Can I install Central Desktop on my computer or company servers?

No. Central Desktop is a web-based software service. It is not a software program that you can install on your own servers.

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What is a Workspace?

Central Desktop users group their business activities into Workspaces.

A Workspace is a website where teams come together and share information. Rather than emailing project and team information to everybody, Central Desktop users share files, coordinate tasks, manage documents and discuss topics inside of a Workspace.

Depending on your business needs, Central Desktop provides three types of Workspaces:

Team Workspace

A Team Workspace is a microsite created by any Central Desktop user. The user that created the Workspace is the owner and administrator of the Workspace. The Team Workspace Owner/Administrator can invite other members to the Workspace and controls their permission rights. The Team Workspace Owner/Admin sets the permission levels for each member and decides whether or not each member can Read, Edit, Add or Delete information in the Workspace.

Company Workspace

Company Workspaces are for businesses that desire additional security (SSL Encryption) and want the ownership of the Workspace to reside with Company (as opposed to the individual user in the Team Workspace). Company Workspaces ensure that the content and intellectual property created within the workspace stay with the company, even if an employee leaves the company.

Public Workspace

A Public Workspace is an ungated Workspace that is available to anyone on the web. There is no username or password required for users to access the Public Workspace.

Public Workspaces are used to Post Newsletters, Announce Events, Launch a Product or Create a Customer Portal.

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What is the difference between an Internal and an External Member?

Subscribers to Company Plan 3 or higher have the ability to maintain a list of "Internal Members" and can also invite "External Members" into a Workspace.

Internal Members are users who are usually employed by your company or organization. Depending on the Company Plan that you subscribe to will determine the maximum number of Internal Members that you can maintain at a time.

External Members are users who are not employed by your company or organization, such as Clients, Partners, Vendors or Consultants. Depending on the Company Plan that you subscribe to will determine the maximum number of External Members that you can invite into a Workspace.

Team Plan Subscribers do not have the ability to differentiate between "Internal" or "External" Members. Team Plan subscribers are simply limited by the "Maximum # of Members Per Workspace."

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How do you calculate the "Number of Members Per Workspace?"

The "Number of Members" is calculated on a PER WORKSPACE basis and depends on which plan you subscribe to.

For Team Plan subscribers, the Workspace Member Maximum is calculated by the TOTAL number of Members in the Workspace. For example, if you are subscribed to Team Plan 1, you are allowed to invite up to 10 Members into EACH Workspace (up to 3 Workspaces) for a total of 30 Members.

Company Plan subscribers can maintain a master list of Internal Members and can also invite External Members into each Workspace. For example, if you are subscribed to Company Plan 3, you are allowed to invite all of your Internal Members (25 Members) plus up to 25 External Members into EACH Workspace.

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Have another question? Contact us anytime.