SuccessStart Implementation Services

Work with a dedicated Implementation Consultant to guide you through the SuccessStart methodology, a proven path toward full account optimization and the greatest return on your investment.

Advisory Services

Consultation services around account configuration and user adoption strategies, with a focus on building efficiencies and finding quickest time to value.

Training Services

Learn how to get the most from Central Desktop with flexible training options for end users and administrators.

Customization Services

Offer your users a familiar working environment with a custom look and feel, making Central Desktop your own.

Peace of Mind Services

Save valuable time and effort! Depend on us to simplify and speed up your early rollout and ongoing administrative tasks.

Product Support

Get a team of committed, knowledgeable product experts on your side for hands-on support in maximizing your investment.

Advisory Services

• Business Process & Configuration Review
  Purchasing a new software solution can seem daunting. You may ask yourself, "What if I configure this incorrectly?" or "How do I know I'm using this to its fullest potential?" Let a Central Desktop Professional Services Specialist ease your concerns.

  A dedicated Professional Services Specialist will partner with you to perform a thorough review of your current business processes, identify each of the critical business functions where Central Desktop can provide the greatest value, and recommend specific configuration recommendations to ensure you are set up right - right from the start!

• User Deployment & Adoption Strategy Review
  Question: What's the number one complaint about the new introduction of new collaboration tools into a group or organization?
  Answer: No one uses them.

  Let Central Desktop partner with you to develop a robust user adoption plan based on the proven techniques pioneered by Collaboration Strategist, Michael Sampson. Your Central Desktop Professional Services Specialist will work with you customize a long-term user penetration strategy to ensure your Central Desktop investment is maximized and your end users experience the full value of the system.

Training Services

Learn how to get the most from Central Desktop with flexible training options for end users and administrators.

• User Training Webinars
  Private, online training sessions that are hosted by a live Central Desktop representative. The sessions provide interactive training, delivered online, and can accommodate both small teams and large groups. Users can join from multiple locations and dial in to a group conference line or gather in a single location.

Customization Services

• Style Template Customization
  Reinforce brand consistency and design an environment with a familiar look and feel. Our experts will work with you to customize your Application Style Template to give your deployment a more unique style to align with your corporate website, intranet, or style guide.

Peace of Mind Services

Save time and effort!

In addition to consulting and training services, Central Desktop can also perform the following technical services to enhance, simplify and speed up your initial implementation:

• User import
• Tasks and milestones import
• Mass update / reassignment / deletion (events, milestones, tasks)
• System import (alternate collaboration system)
• Data backup (for workspaces greater than 2GB in size)
• Data restoration
• Account consolidation