Product support
Get support when you need it, how you want it
When you're stuck, sometimes you just need to speak to an honest-to-goodness, real person without jumping through hoops or navigating a quagmire of automated menu options. And sometimes you want to do a little research on your own or fire off a chat or email to get your problem resolved without ever picking up the phone. We get it.
Central Desktop gives you options. We recognize that organizations can't be shoehorned into a one-size-fits-all-model so we've created different levels of support to meet your needs - from a self-help and email model all the way up to a dedicated person who greets you by name when you call.
We're here for you when you need us
| Basic | Standard | Premier | |
|---|---|---|---|
| Standard with: | SocialBridge Personal (free edition) | SocialBridge Professional, SocialBridge for Enterprise and SocialBridge for Agencies |
Available for an extra fee with SocialBridge for Enterprise and SocialBridge for Agencies |
| Case limit | 50 annually | Unlimited | Unlimited |
| Help center access | yes | yes | yes |
| Customer self-service portal | yes | yes | yes |
| Live chat | yes | yes | |
| Live phone support | Hours of operation | Hours of operation | |
| Initial response time | 48 hours | 4 business hours | 2 business hours |
| Automated health checks | yes | yes | |
| Priority phone queue | yes | ||
| Toll-free number | yes | ||
| Priority email queue | yes | ||
| Premier support representative | yes |
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