Written by: Paul Conley, B2B journalist and consultant

Odds are that someone has asked you to calculate the return on investment in some type of collaborative platform or software. But you and I know that in reality you’re being asked to measure the ROI of something that is every bit as central to your business as your phone -- you’re being asked to measure the ROI of collaboration itself. Learn the top 10 ways to measure the ROI of a collaborative platform.

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Written by: Larry Hawes, analyst, Dow Brook Advisory Services

In the second installment of this two-part series, analyst Larry Hawes discusses when to use the structured and emergent collaboration styles. Structured collaboration is most appropriate when there is a standardized work process to accomplish related tasks. Emergent collaboration is best for short-term projects that only last hours or days. Most businesses require a blended approach, as depicted in a case study of Consolidated Contractors Company.

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Written by: Larry Hawes, analyst, Dow Brook Advisory Services

This complimentary brief, the first of a two-part series, describes two extreme styles of collaboration – structured and emergent. Structured collaboration happens when a manager assigns work to a team. Emergent collaboration takes place when a rank-and-file employee posts a call for help.

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Written By: Robert P. Mahowald - Research Director, SaaS and Cloud Services, IDC

This IDC Analyst Connection report written by Robert P. Mahowald - Research Director, SaaS and Cloud Services at IDC, takes a comprehensive look at social software platforms for business and analyzes how using the software-as-a-service delivery model reduces IT deployment and maintenace costs over typical on-site deployments.

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Written By: Rob Koplowitz

This report includes The Forrester Wave™: Collaboration Platforms, Q3 2009 by Rob Koplowitz which evaluates Central Desktop and 10 other leading collaboration platforms using a rigorous 66 criteria evaluation method. Forrester's evaluation found that Central Desktop is "the only pure software-as-a-service (SaaS) offering with a focus on small and medium businesses, as well as enterprise departments."

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Written by: Michael Sampson, Collaboration Success Advisors Ltd.

Central Desktop is a maturing Web-based collaboration service from Central Desktop, Inc., headquartered out of Pasadena CA. It provides an online environment for teams to work together on joint projects, and has gone through a number of iterations and improvements since being launched in mid-2005. A key question for any organization investigating the use of Central Desktop is: How does an organization think about using Central Desktop for business? While there is written material on the technology and features of Central Desktop, there is little available on this question. This White Paper addresses the imbalance.

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